FAQ's
Orders & Payments
Q: How do I place an order?
A: Simply browse our store, add your favourite items to the cart, and proceed to checkout. Once your payment is confirmed, we’ll take care of the rest.
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal and other secure payment options available at checkout.
Q: Will I receive an order confirmation?
A: Yes! You’ll receive a confirmation email with your order details shortly after placing your order.
Shipping & Delivery
Q: Do you ship nationwide / internationally?
A: Yes, we ship to multiple locations. Shipping availability and fees are shown at checkout.
Q: How long does shipping take?
A: Processing typically takes 1–3 business days. Delivery times vary depending on your location and shipping method, but usually range from 5–14 business days.
Q: How can I track my order?
A: Once your order ships, we’ll email you a tracking number so you can follow your package every step of the way.
Returns & Refunds
Q: What is your return policy?
A: If you’re not satisfied with your purchase, you may request a return within 30 days of receiving your order. Items must be unused and in original packaging.
Q: How do I request a return or refund?
A: Contact our support team at noirtail@outlook.com with your order number and reason for return. We’ll guide you through the process.
Q: What if my item arrives damaged or incorrect?
A: We’re sorry about that! Please contact us within 48 hours of delivery with photos, and we’ll resolve the issue quickly.
Products & Safety
Q: Are your products safe for pets?
A: Absolutely. We carefully select products designed with pet safety, comfort, and quality in mind.
Q: Do you test products on animals?
A: No. We do not support or sell products that involve harmful testing practices.
Q: How do I know which product is right for my pet?
A: Product descriptions include size guides and usage details. If you’re unsure, feel free to contact us—we’re happy to help!
Customer Support
Q: How can I contact you?
A: You can reach us via email at noirtail@outlook.com or through our Contact Us page. We aim to respond within 24–48 hours.
Q: What are your support hours?
A: Our support team is available 24/7.
Still Have Questions?
If you didn’t find the answer you were looking for, don’t hesitate to reach out. We’re always happy to help you and your pet!